BAD INSTRUCTIONSWRONG LESSONS. REAL CONSEQUENCES.CUSTOMER CARE FILE / EFFECTIVE JULY 19, 2026
Refund Policy
Digital products should arrive as described and open correctly. This policy explains the 14-day request window and how we handle delivery problems.
PLAIN-LANGUAGE SUMMARY
Contact us within 14 calendar days of purchase.
If Correction File 001 or another Bad Instructions digital product is not right for you, email us within 14 calendar days of the transaction. We will review the request promptly. This policy does not limit any mandatory consumer rights that apply where you live.
BI Media operates Bad Instructions and handles customer support for its digital products.
1. How to request a refund
Email badinstructions.media@gmail.com with the subject “Refund request.” Include the email address used at checkout, the order number if available, the product name, and a short note explaining the request. Do not send payment-card details.
2. Delivery and file problems
Contact us if you were charged but did not receive the download, received a duplicate charge, or cannot open a supplied file. We will first try to restore access, replace the file, or correct the duplicate charge. If that does not resolve the problem, we will provide an appropriate refund or other remedy.
3. Processing
Approved refunds are returned to the original payment method through Lemon Squeezy. Bank and card-processing times vary, so the credit may take several business days to appear after approval. Taxes and currency conversion are handled according to the original transaction and applicable law.
4. Abuse and mandatory rights
We may decline repeated or fraudulent requests, attempts to obtain multiple products without payment, or requests submitted outside the stated window when no legal exception applies. Nothing in this policy removes rights that cannot be waived under applicable consumer law.